Prices, payments and changes

For the agreed waste collection, the operator’s quotation includes disposal and LoadBadger’s customer quotation should reflect that agreed scope. Check the listed materials and quantity. Additional or different waste may need reassessment; it is not automatically included because the vehicle has spare space.

The customer quotation should state the total you are being asked to pay for the agreed job. LoadBadger’s fee forms part of that customer price. Do not use an operator’s separate estimate as your confirmed booking price; check the written quotation issued for your enquiry.

Read the pricing basis in your quotation. A job may be assessed against a defined inventory and scope rather than an open-ended hourly arrangement. If time-based work is proposed, ask for the hourly rate, minimum charge and treatment of travel and waiting before accepting.

Your quotation should make the VAT position clear and show the total payable. Do not add or deduct VAT yourself based on assumptions about LoadBadger or a partner. Ask for clarification if a quotation or invoice does not clearly explain the amount due.

Any deposit requirement and balance due date must be supplied with the booking terms. Do not assume there is a standard deposit for every service. Check the payment schedule before accepting the quotation, especially for a short-notice job or a large move.

Use only the payment method and payee confirmed in your LoadBadger booking instructions. If you receive different bank details or a separate request from someone claiming to be the driver, verify it through the contact channel you already know before sending money.

Request the invoice details when enquiring: business name, billing address, purchase order if needed and the accounts contact. We will confirm the invoicing arrangements for the booking. A purchase order or invoice request does not automatically establish a credit account or deferred payment terms.

Contact LoadBadger as soon as your plans change. We will check the new date with the fulfilment partner and explain any price or terms changes. Keep the existing appointment in mind until the revised arrangement is confirmed; sending a request does not automatically reschedule it.

Check the terms supplied for your particular booking before accepting. Contact us promptly if you need to cancel and ask for the applicable charge or refund position in writing. Do not assume another removal company’s cancellation window applies to LoadBadger.

Ask what has changed from the agreed scope and contact LoadBadger before authorising additional work. Extra items, undisclosed access problems or a different waste type may require a revised quotation. Any agreed change should be documented so the reason and amount are clear.