Quotes and booking

Start with the website enquiry form or the contact options shown on our website. Include your postcode, preferred date and a brief description. We may follow up on WhatsApp for photographs and extra details before checking the price with a fulfilment partner.

Send a wide view of everything involved, then close-ups of large, unusual or damaged items. Include doorways, stairs and the route to the vehicle if access is tight. For waste, show the whole pile and tell us about anything hidden underneath rather than moving unsafe material for a photograph.

A short, steady walkthrough can help explain a larger move or clearance. Show each room or pile slowly and mention what should stay. We may still ask for close-up photographs or measurements where the video does not show enough detail to price the work.

Photographs do not always reveal quantities, weight or items stored out of view. A written list lets us compare the requested work with the quotation. Include loft, garage and garden items where relevant, and flag anything particularly heavy or difficult to handle.

Our current process uses a reviewed quotation. We check the information with a fulfilment partner before presenting the customer price. Any early estimate is an indication only until the items, access, date and included work have been confirmed.

The price depends on the job: the load, distance, labour, access, vehicle and any agreed extras. Waste jobs also depend on the material and disposal route. Clear photographs and an accurate inventory help us assess the actual work rather than guess from the property size.

Reply using the acceptance method supplied with your quotation. Check the listed items, addresses, date, price and terms first. An enquiry or a WhatsApp conversation is not by itself a confirmed appointment; wait for the booking confirmation and any payment instructions.

You can request an initial assessment while your date is uncertain. Explain which dates are possible and when you expect to know more. Availability and pricing will need checking once the date is settled, so an estimate does not reserve a moving slot.

Tell us your deadline and whether there is any flexibility. We will check partner availability for short-notice or weekend work. Please do not assume a same-day collection, a particular arrival time or a weekend slot is available until it has been confirmed.

Send the revised inventory, photographs or access information before the visit. A change may affect the vehicle, team, price or date. Ask for written confirmation of the revised scope so you and the operator are working from the same instructions.